1. Introduction
Do Win is a trusted online gaming platform in Bangladesh. The Do Win Privacy Policy is a clear agreement between us and you — where we tell you directly what we do and do not do with your data.
By creating an account or using any service on Do Win, you are considered to have accepted this privacy policy. It is worth reading through once — the language is kept simple so it is easy to follow.
Do Win believes that user privacy is a fundamental right. Every system and process at Do Win is built to keep your data protected at all times. Do Win will never misuse your trust.
In Brief: Do Win collects your data solely to provide services, not to sell it. Your data belongs to you.
2. What Information We Collect
Do Win collects only the information needed to operate the platform and provide you with a better experience. No unnecessary data is requested.
2.1 Information Collected at Registration
| Type of Information | Why It's Needed |
|---|---|
| Full Name | For account verification and payment reconciliation |
| Date of Birth | To verify age (18+) |
| Mobile Number | For OTP verification and security messages |
| Email Address | For account confirmation and important notices |
| Residential Address | For identity verification and KYC purposes |
| Payment details (bKash/Nagad number) | For deposit and withdrawal processing |
2.2 Information Collected During KYC Verification
Identity verification (KYC) is required for your first withdrawal from Do Win or for large transactions. Do Win may ask for the following information and documents at that time:
- Scanned copy of National ID (NID) or passport.
- Driving license (as an alternative).
- A recent utility bill or bank statement (for address verification).
- A selfie or live photo (for facial verification).
2.3 Information Collected Automatically During Use
The following information is collected automatically while using the Do Win platform:
- Device type, operating system, and browser information.
- IP address and approximate geographic location.
- Login time, session duration, and features used on Do Win.
- Gaming history, bets, and transaction details.
- Device token used to send push notifications via the Do Win app.
Do Win never stores full card numbers, CVV codes, or PINs. All payment processing is handled through secure third-party payment gateways.
3. How Your Information Is Used
Do Win uses your information only for specific, defined purposes. Each purpose is clearly outlined below.
- Account Management: To create, verify, and manage your profile on Do Win.
- Payment Processing: To ensure deposits and withdrawals are completed accurately and to prevent fraud.
- Service Improvement: Analysing usage patterns to improve the Do Win gaming experience.
- Customer Support: To help the support team resolve your issues more quickly.
- Security: To detect and prevent suspicious activity on Do Win accounts.
- Legal Obligations: To comply with applicable laws and regulatory requirements.
- Promotional Communications: To inform you of Do Win's special offers and bonuses (only with your consent).
- Responsible Gaming: To monitor your gaming habits and provide support where potential issues are identified.
Promotional Messages: If you no longer wish to receive marketing messages from Do Win, you can opt out at any time by contacting Do Win support.
4. Data Sharing Policy
Do Win never sells your personal information to third parties — that is an absolute policy. However, your data may be shared in a limited number of situations:
4.1 Service Provider Partners
Do Win works with a select group of trusted technology partners who provide specific services on its behalf, such as payment gateways, KYC verification services, and cloud hosting. These partners only receive the data necessary to perform their function and are required to follow Do Win's guidelines.
4.2 Legal Obligations
In cases involving court orders, government investigations, or other legal obligations, Do Win may share information with the relevant authorities. In such cases, Do Win always shares only the minimum information required.
4.3 Fraud Prevention
To detect and prevent money laundering, fraud, or other illegal activity, Do Win may share information with relevant authorities when necessary. This is done to protect the interests of all Do Win users.
Do Win does not sell or transfer your information to any advertisers, data brokers, or unrelated third parties. Anyone claiming that Do Win shared their data is mistaken.
5. Cookies & Tracking
The Do Win website and app use cookies and similar technologies. These store small pieces of information in your browser that help Do Win deliver a better experience.
5.1 Cookies Used by do win
- Essential Cookies: To keep you logged in on Do Win, remember your language preference, and ensure security. Do Win cannot function properly without these.
- Performance Cookies: To understand how Do Win is being used. This information helps improve Do Win's services.
- Functional Cookies: To remember your preferences, such as dark mode and language settings.
5.2 Cookie Controls
You can disable cookies from your browser settings. Please note that disabling essential cookies may affect the proper functioning of some Do Win services.
6. Data Security Measures
Do Win uses industry-leading security technology to protect your data. Do Win's security framework operates across multiple layers.
- 256-bit SSL/TLS Encryption: Every data exchange is encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Regular Security Audits: Do Win's systems are regularly audited by independent third parties.
- Restricted Access: Only authorised Do Win personnel can access data, and only on a need-to-know basis.
- Data Backup: Regular backups are performed to prevent data loss.
- Firewall & DDoS Protection: Do Win's servers are under continuous monitoring.
Important: The Do Win security team is active 24/7. In the event of a data breach, Do Win will promptly notify the affected users.
7. Your Rights
You have important rights regarding your data on Do Win. Do Win respects these rights and works to fulfil them as promptly as possible.
Right to Access Your Information
You can request to know what information Do Win holds about you and receive a copy of it.
Right to Rectification
You can request corrections to any inaccurate or incomplete information on your Do Win account.
Right to Erasure
Under certain conditions, you may request that Do Win delete your information ("Right to be Forgotten").
Right to Object to Processing
You have the right to object to the use of your information for specific purposes.
Right to Data Portability
You can request a copy of your data from Do Win in a standard, portable format.
Right to Restrict Processing
In certain cases, you may request that Do Win temporarily restrict the processing of your data.
To exercise your rights: Email the Do Win support team at: [email protected] — do win typically responds within 30 business days.
8. Children's Privacy
Do Win is strictly prohibited for users under 18. The Do Win platform does not collect information from children or minors, and does not allow them to create accounts.
Age is verified at registration, and Do Win may request further proof in cases of suspicion. If a minor's information ever enters Do Win's system, the relevant account will be closed and the data deleted as soon as this is discovered.
If you are aware of a minor using Do Win, please contact us at [email protected]. Do Win will take immediate action.
9. Third-Party Links
The Do Win platform may occasionally contain links to third-party payment gateways or services. Do Win is not responsible for the privacy policies of these external sites.
Do Win recommends reading the privacy policy of any third-party service before using it. Do Win only works with trusted, secure payment partners, but has limited control over their individual policies.
10. Policy Changes
Do Win may update this privacy policy from time to time. Any changes will be reflected with a new date on this page. For significant changes, Do Win will endeavor to notify users by email or in-app notification.
Continuing to use Do Win after any changes means you accept the updated policy. It's a good habit to check this page regularly.
Last Reviewed: January 2026. Do Win reviews this policy at least once a year.
11. Contact
For any questions, complaints, or requests regarding the Do Win Privacy Policy, please get in touch with Do Win. The Do Win support team is available 24/7, seven days a week.
- Email: [email protected]
- Live Chat: Click the chat icon on the do win app or website.
- For detailed inquiries FAQ Page View.